Know & Prepare

Providing Reliable Water Service To Approximately 300 Residents

Emergency Preparedness

Being prepared for water emergencies helps protect your property and ensures you have access to water during service interruptions.

Emergency Contact

For water emergencies requiring immediate attention, please call our emergency line:

Leaks and Outages

If you experience a water leak or outage, please contact us immediately at

Shutting Off Your Water

Every water customer should know how to shut off their water in an emergency. Quickly stopping water flow can prevent significant property damage during a pipe break or fixture failure.

If you need assistance shutting off your water, please call us at

Prepare for Cold Weather

When temperatures drop below freezing, water pipes are at risk of freezing and bursting. Taking preventive measures before cold weather arrives can save you from costly repairs and water damage.

Before Freezing Weather

Disconnect and drain hoses from outside faucets. Cover or wrap outside faucets to prevent them from freezing.
Turn off and drain irrigation systems and backflow assemblies.
Wrap backflow assemblies with insulating material. Wrap outside faucets with insulation or newspaper.
Cover foundation vents with foam blocks, thickly folded newspaper or cardboard.
Insulate hot and cold pipes in unheated areas, such as the garage, crawl space or attic.
Show household members how to turn off water to the house in case of emergencies.
If your home will be unoccupied for an extended period of time, you may want to seek additional information about winterizing your home.

During Freezing Weather

Open cupboard doors under sinks, especially where plumbing is in outside walls, to let interior heat warm the pipes.

Temporarily, keep a steady drip of cold water at an inside faucet farthest from the meter. This keeps water moving, making it less likely to freeze.

If you are away for any length of time, shutting off the water can reduce the chances of broken pipes. Leave the heat on at least 55 degrees. Shut off water to the house and open all faucets to drain pipes; flush the toilet once to drain the tank, but not the bowl. Call us at (509) XXX-XXXX to turn off water at the meter.

Be a good neighbor. If a neighbor is away or you are next to a vacant house, notify us if you see a suspected leak.

Check on the elderly and make sure they’re OK.

If Your Pipes Freeze

Try and determine which pipe(s) are frozen. If some faucets work but others don't, that means pipes inside your home are frozen.
If a pipe is frozen, assume it may be broken and will leak when thawed. Local hardware or home improvement stores may carry leak repair supplies. Be ready to shut off your water in a hurry when the line thaws.
If there is no water at all to your home, the problem may be at the street. Call us at (509) XXX-XXXX 24 hours a day.
NEVER thaw a frozen pipe with an open flame. You may start a fire and at the very least, your pipe will burst. Use hot air from a hair dryer or the exhaust from a vacuum cleaner.
If your pipes are frozen, contact us so we can ensure that water is flowing from your meter correctly. However, we are not able to help fix frozen pipes between the water meter and the house and inside the house.

If A Pipe Breaks

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Rules & Regulations

The following documents govern the operations and policies of Blalock Orchard Irrigation District 10: